Curriculum Vitae

Research and Practice Areas

User Experience (UX) and Design
Community Building and Social Media

Academic Appointments

Montana State University

Assistant Professor and Digital Initiatives Librarian. July 2013-Present.

Instructor and Digital Initiatives Librarian. January 2012-June 2013.

Education

New York University. Master of Arts in Archives and Public History. 2011.

Palmer School of Long Island University. Master of Science in Library and Information Science. 2011.

Georgetown University. Post-Baccalaureate Program in Classics. 2005-2007.

University of Minnesota. Bachelor of Arts in Classical Archaeology, Summa Cum Laude. 2005.

Book Publications

Young SWH, Rossmann D, editors. 2017. Using Social Media to Build Library Communities: A LITA Guide. Lanham, Maryland: Rowman & Littlefield.

Rossmann D, Young SWH. 2016. Social Media Optimization: Principles for Building and Engaging Community. Library Technology Reports. 52(6).

Article Publications — Peer-reviewed

UX and Design

1. Clark JA, Young SWH. 2017. Linked Data is People: Building a Knowledge Graph to Reshape the Library Staff Directory. Code4Lib Journal. 36.

2. Young SWH. 2016. Speed Matters: Performance Improvements for Library Websites. Weave: Journal of Library User Experience. 1(4).

3. Clark JA, Young SWH. 2015. Building a Better Book in the Browser (Using Semantic Web technologies and HTML5). Code4Lib Journal. 29.

4. Young SWH. 2014. Improving Library User Experience with A/B Testing: Principles and Process. Weave: Journal of Library User Experience. 1(1).

5. Rossmann D, Rossmann B, Meadow K, Young S, Notess G. 2012. Did We Get What We Paid For? An Institutional Assessment of User Behavior, User Expectations, and System Performance of Web Scale Discovery Tools. In: Proceedings of the 2012 Library Assessment Conference Building Effective, Sustainable, Practical Assessment; Charlottesville, VA. p. 471–484.

Social Media

6. Mannheimer S, Young SWH, Rossmann D. 2016. Improving Services—At What Cost? Examining the Ethics of Twitter Research at the Montana State University Library. The Council for Big Data, Ethics, and Society.

7. Mannheimer S, Young SWH, Rossmann D. 2016. On the Ethics of Social Network Research in Libraries. Journal of Communication, Information, and Ethics in Society. 14(2). [Free full text available]

8. Rossmann D, Young SWH. 2015. Social Media Optimization: Making Library Content Shareable and Engaging. Library Hi Tech. 33(4). [Free full text available]

9. Young SWH, Rossmann D. 2015. Building Library Community Through Social Media. Information Technology and Libraries. 34(1):20–37.

Article Publications — Non Peer-reviewed

UX and Design

1. Young SWH. 2017. Participatory Design in Action. Library Journal. 142(14):26–26.

2. Arlitsch K, OBrien P, Clark JA, Young SWH, Rossmann D. 2014. Demonstrating Library Value at Network Scale: Leveraging the Semantic Web With New Knowledge Work. Journal of Library Administration. 54(5):413–425.

3. Clark J, Marriott R, Custer S, Adams E, Bonnand S, Miller T, Young S, Hendrikx J. 2012. A Searchable Digital Archive of ISSW Proceedings is Available Online! In: Proceedings, 2012 International Snow Science Workshop; Anchorage, AK. p. 807–813.

Social Media

4. Rossmann D, Young SWH. 2017. Social Media Optimization: Five principles to guide your online activities. American Libraries Magazine. 48(1/2): 71.

5. Rossmann D, Young SWH. 2015. Using Social Media to Build Community. Computers in Libraries. 35(4):18–22.

6. Young SWH, Tate AM, Rossmann D, Hansen MA. 2014. The Social Media Toll Road: The Promise and Peril of Facebook Advertising. College & Research Library News. 75(8):427–434.

Dataset Publications

Young SWH. 2017. Digital Library User Research Data [dataset]. Montana State University ScholarWorks.

Young SWH. 2016. Library Web Performance Data [dataset]. Montana State University ScholarWorks.

Young SWH. 2014. A/B Testing Web Analytics Data [dataset]. Montana State University ScholarWorks. 

Presentations – International Forums

UX and Design

1. “Introducing Radian: A Community-Curated Hub for Sharing Resources and Discovering Ideas,” co-authored with Ryer Banta, Robin Champieux, Sara Mannheimer, and Danielle Robinson, and co-presented with Sara Mannheimer. FORCE2017. Berlin, Germany. October 2017. (Invited)

Social Media

2. “From Practice to Pedagogy: Building a Student-­Centered Social Media Community,” co-authored and co-presented with Doralyn Rossmann. International Conference on Learning, Teaching, and Student Success. Bozeman, MT. November 2016. *

3. “Putting the ‘I’ in Data: The Ethics of Using Human-Generated Data as a Research Tool,” co-authored with Sara Mannheimer and Doralyn Rossmann. SciDataCon 2016: Advancing the Frontiers of Data in Research. Denver, CO. September 2016. *

4. “Novel Methods for Evaluating Social Media Community Building in Libraries,” co-authored with Doralyn Rossmann. Qualitative and Quantitative Methods in Libraries (QQML) International Conference. Paris, France. May 2015. *

5. “Online Community Building in an Academic Context: A University Library Case Study,” co-authored and co-presented with Doralyn Rossmann. Social Media and Society – International Annual Conference. Halifax, NS. September 2013. *

Presentations – National Forums

UX and Design

6. “Building Capacity for UX at Your Library.” Panel discussion with Adam Chandler and Zoe Chao. LITA Forum. Denver, CO. November 2017.

7. Forum discussant, NDP at 3: Envisioning the next 3 years of the National Digital Platform, hosted by the Institute of Museum and Library Services. Arlington, VA. October 2017. (Invited)

8. “Participation, Design, Empathy: The User Experience with Underrepresented Populations (UXUP) Project.” Tribal College Librarians Institute. Bozeman, MT. May 2017. (Invited)

9. “Getting Started with UX at Your Library.” Texas Library Association Annual Conference. San Antonio, TX. April 2017 (Invited)

10. “Introducing Hex UX: An Integrated Method for Generating, Analyzing, and Reporting User Experience Data.” Designing for Digital. Austin, TX. April 2017. *

11. “Participatory User Experience Design with Underrepresented Populations: A Model for Disciplined Empathy,” co-authored and co-presented with Celina Brownotter. Code4Lib. Los Angeles, CA. March 2017. *

12. “No Such Thing as a Free Lunch: Google Analytics and User Privacy,” co-authored and co-presented with Patrick OBrien. DLF Forum. Milwaukee, WI. November 2016. *

13. “The Man in the Machine: Digital Labor Ethics for Academic Research,” co-authored and co-presented with Sara Mannheimer. DLF Forum. Milwaukee, WI. November 2016. *

14. “Understanding Understanding: Implementing Design-Focused Service Initiatives at Your Library – Curated by ER&L,” co-authored with Annie Downey, Kris Johnson, and Joe Marquez, and co-presented with Kris Johnson and Joe Marquez. The Digital Shift: The Service Continuum 8th Annual Virtual Conference. October 2016. (Invited)

15. “Understanding the Library User Experience.” Tribal College Librarians Institute. Bozeman, MT. June 2016.

16. “Reading the Reader: Building a User-Centered Publishing Prototype in a Web Browser,” co-authored and co-presented with Jan Zauha and Michelle Gollehon. Library Publishing Forum. Denton, TX. May 2016. *

17. “Understanding Understanding: Implementing Design-Focused Service Initiatives at Your Library,” co-authored and co-presented with Annie Downey, Kris Johnson, and Joe Marquez. Designing for Digital. Austin, TX. April 2016. *

18. “The Fast and The Furious: Performance Enhancements for Improving the User Experience of Library Websites,” co-authored and co-presented with Krista Godfrey. DLF Forum. Vancouver, BC. October 2015. *

19. “Improving Website User Experience with A/B Testing.” Workshop hosted by ALA TechSource. June 2015.

20. “Disrupting the Status Quo: New Models & Technologies for Scholarly Communication.” Panel discussion. Advancing Research Communication and Scholarship. Philadelphia, PA. April 2015. (Invited)

21. “Your Chocolate is in My Peanut Butter! Mixing up Content and Presentation Layers to Build Smarter Books in Browsers with RDFa, Schema.org, and Linked Data Topics,” co-authored and co-presented with Jason Clark. Code4Lib. Portland, OR. February 2015. *

22. “Library UX: Creating Usable and Useful Websites,” co-authored and co-presented with Aaron Schmidt. Webcast panel discussion hosted by Library Journal. October 2014.

23. “Linked Data is People: Using Linked Data to Reshape the Library Staff Directory,” co-authored and co-presented with Jason Clark. Access. Calgary, AB. September 2014. *

24. “Search Engine Optimization (SEO) for Libraries,” co-authored and co-presented with Kenning Arlitsch, Jason Clark, and Patrick OBrien. Workshop hosted by ALA-LITA. July 2014.

25. “Building a Better Book (In the Browser): Using HTML5 to Transform and Unlock Book Content,” co-authored and co-presented with Jason Clark. CNI. Washington, DC. December 2013. *

26. “Using A/B/n Testing to Improve the User Experience of Library Websites.” LITA Forum. Louisville, KT. November 2013. *

27. “Metadata First: Using Structured Data Markup and the Google Custom Search API to Outsource Your Digital Collection Search Index,” co-authored and co-presented with Jason Clark. DLF Forum. Austin, TX. November 2013. *

28. “Building a Better Book (In the Browser): Using HTML5 to Transform and Unlock Book Content,” co-authored and co-presented with Jason Clark. Access. St. John’s, Newfoundland. September 2013. *

29. “Welcome to the Machine: Making Digital Library Collections Findable by People and Bots Using SEO, Schema.org, and HTML5 Microdata,” co-authored and co-presented with Jason Clark. HTML5 and CSS3: Ready for Prime Time? Conference session hosted by Amigos Library Services. February 2013.

Social Media

30. “Social Media: What’s Next?” American Libraries Live panel discussion hosted by the American Library Association. May 2017.

31. “Using Sentiment Analysis of Twitter to Develop Strategies for Library Data Sharing Partnerships,” co-authored and co-presented with Sara Mannheimer. CNI. Washington, DC. December 2014. *

32. “Share and Share Alike: Applying Social Media Optimization (SMO) to Enhance Web Content and Connect with Users,” co-authored and co-presented with Doralyn Rossmann. LITA Forum. Albuquerque, NM. November 2014. *

33. “#Win or #Fail: Measuring Researcher Attitudes toward Open Data Using Sentiment Analysis of Twitter,” co-authored with Sara Mannheimer. DLF Forum. Atlanta, GA. October 2014. *

34. “Building Library Community through Social Media,” co-authored and co-presented with Doralyn Rossmann. Webinar hosted by ACRL. September 2014.

35. “All Aboard – The Party’s Starting! Setting a Course for Social Media Success,” co-authored and co-presented with Mary Anne Hansen, Doralyn Rossmann, and Angela Tate. Webinar hosted by ALA-LITA. August 2013 and April 2014.

36. “Transforming Community with a Strategic Social Media Program,” co-authored and co-presented with Doralyn Rossmann. CNI. St. Louis, MO. March-April 2014. *

37. “Strategic Social Media: Creating Library Community Online,” co-authored and co-presented with Mary Anne Hansen, Doralyn Rossmann, and Angela Tate. Pre-conference workshop at the American Library Association Midwinter Meeting. Philadelphia, PA. January 2014.

38. “Social Media for Libraries,” co-authored and co-presented with Angela Tate. Tribal College Librarians Institute. May 2013.

Presentations – Local, State, and Regional Forums

UX and Design

39. “Decolonizing and Indigenizing the Academic Library: A Participatory Design Approach,” with Celina Brownotter. American Indian Heritage Day. Montana State University. Bozeman, MT. September 2017.

40. “Exploring Ethics in Data and Technology Research.” Panel Discussion, with Jason Clark, Sara Mannheimer, and Justin Shanks. Computer Science Seminar Series. Montana State University. Bozeman, MT. October 2016. (Invited)

41. “Digital Access & Preservation.” Panel Discussion. Montana Academic Libraries Symposium. April 2013.

Social Media

42. “Hook ‘Em & Keep ‘Em: How Trout U. is Engaging Library Users through Social Media to Build Community,” co-authored and co-presented with Ryer Banta and Mary Anne Hansen. PNR Rendezvous webcast hosted by the Pacific Northwest Region of the National Network of Libraries of Medicine. March 2016.

43. “Love Us in Person? LIKE us on Facebook! Social Media Strategies for Engaging your Patrons,” co-authored and co-presented with Angela Tate, Mary Anne Hansen, and Doralyn Rossmann. Montana Library Association – Annual Conference. Bozeman, MT. April 2015.

*Peer-reviewed

Grant Activity – Funded Projects

1. “‘RE:Search’ Unpacking the Algorithms That Shape Our UX.” 2017-2018. Jason Clark, Principal Investigator. $50,000. Lead consultant for user experience assessment. Funded by the Institute Museum & Library Services (IMLS), Laura Bush 21st Century Librarian Program. Grant Number: RE-72-0103-17.

2. “The Inclusive Library Experience: Participatory Design with Native American Students.” 2016-2017. Principal Investigator. $7,220. Funded by Montana State University Office of the Provost, Native American Recruitment and Retention Initiatives.

3. “Radian Data Education and Advocacy Portal.” 2016. Sara Mannheimer, Principle Investigator. $1,500. Funded by FORCE11.

4. “Twitter Sentiment Analysis for Research Data Services.” 2015-2016. Co-Principal Investigator, with Sara Mannheimer. $4,480. Funded by Montana State University, Faculty Excellence Grant.

5. “Building a Better Book (in the Browser).” 2014-2015. Jason Clark, Principal Investigator. $24,924. 5% Effort. Funded by the Institute Museum & Library Services (IMLS), Sparks! Ignition Grants for Libraries. Grant Number: SP-02-14-0002-14.

6. “Measuring Up: Assessing Accuracy of Reported Use and Impact of Digital Repositories.” 2014-2017. Kenning Arlitsch, Principal Investigator. $500,000. 5% Effort. Funded by the Institute of Museum & Library Services (IMLS), National Leadership Grants for Libraries. Grant Number: LG-06-14-0090-14.

7. “Getting Found: Search Engine Optimization for Digital Repositories.” 2011-2014Kenning Arlitsch, Principal Investigator. $878,820. 11% Effort. Funded by the Institute of Museum & Library Services (IMLS), National Leadership Grants for Libraries.

8. “Assessment in Action: Academic Libraries and Student Success.” 2013-2014. Brian Rossmann, Principal Investigator. Funded by the Institution of Museum and Library Services and sponsored by the American Library Association’s Association of College and Research Libraries.

Grant Activity – Unfunded Projects

9. “A Framework for Big Data Research Ethics.” 2016. Sara Mannheimer, Principal Investigator. Robert Wood Johnson Foundation: Increasing Openness and Transparency in Research. Unfunded.

10. “Evolving the Book in the Browser (Using Semantic Web technologies and HTML5).” 2016. Jason A. Clark, Principal Investigator. Knight News Challenge, Semi-finalist (top 47 of 633 submissions). Unfunded.

11. “Transforming Practice to Enable Community Building: Creating a Social Media Community Building Toolkit.” 2015. Co-Principal Investigator, with Doralyn Rossmann. $231,671. Institute of Museum & Library Services (IMLS), Laura Bush 21st Century Librarian Program. Unfunded.

Teaching Activity

“Information Ethics and Privacy in the Age of Big Data”

HONR 494. 3-credit undergraduate honors seminar. Spring 2018.

“Contemporary Approaches to Community Building Using Social Media”

LSCI 491. 3-credit undergraduate course. Fall 2016. Syllabus.

“Library Research Skills”

LSCI 121. 2-credit online undergraduate course. Spring 2015. Syllabus.

Professional Service

Field Reviewer. Institute of Museum and Library Services. 2017 National Leadership Grants for Libraries

Field Reviewer. Institute of Museum and Library Services. 2016 National Leadership Grants for Libraries and Laura Bush 21st Century Librarian Programs

Review Panelist. Institute of Museum and Library Services. 2016 National Leadership Grants for Libraries Program

DLF AIG User Experience Working Group. 2016-2017

DLF AIG Web Analytics Working Group. 2015-2016

Peer Reviewer. Weave: The Journal of Library User Experience

Interface and Usability Design-Infrastructure Group. Orbis Cascade Alliance. 2015

Peer Reviewer. 48th Annual Hawaii International Conference on System Sciences. 2015

University Service

Faculty Affairs. September 2013 – September 2016

Faculty Senate. September 2016 – Present

American Indian Heritage Day. Co-organizer. 2017

University Web Advisory Council. February 2012 – February 2016

Library Service

Application Development Working Group. July 2015 – Present

Content Design Group (Chair). September 2016 – Present

Design Research Working Group. July 2015 – Present

Digital Content Group. January 2012 – January 2014

Library Experience Group (Chair). September 2015 – Present

Intranet Working Group (Chair). April 2014 – April 2015

Public Services Group. January 2012 – March 2014; September 2014 – August 2015

Scholarly Communication Group. June 2012 – July 2015

Search Committee – Electronic Resources and Discovery Services Librarian (Chair). October 2016 – April 2017

Semantic Web Group. February 2013 – Present

Service Design Task Force. 2015

Social Media Group. June 2012 – Present

Technical Services Group. January 2012 – December 2013

User Experience Group (Chair). January 2012 – August 2015

Web-scale Discovery Task Force. January 2012 – July 2014

Conference Attendance

Access. 2013, 2014

Archaeological Institute of America – Annual Meeting. 2006

American Library Association – Midwinter Meeting. 2014

Advancing Research Communication and Scholarship. 2015

Coalition for Networked Information. Fall 2013, Spring 2014, Fall 2014

Code4Lib. 20152017

Designing and Executing Mixed-Methods Research: A Workshop for Environmental Social Scientists. 2017.

Designing for Digital. 2016, 2017

Digital Library Federation Forum. 2012, 2013, 2015, 2016

DPLAfest. 2015

Library and Information Technology Association Forum. 2013, 2014

Library Publishing Forum. 2016

Seattle Interactive. 2012

Social Media and Society International Conference. 2013

Texas Library Association Annual Conference. 2017

Media Appearances and Contributions

Cantrell A. “MSU librarians’ report highlights ways to build and engage community through social media.” MSU News Service. 17 January 2017.

Ruff C. “Academic Publishers Experiment With ‘Altmetrics’ to Track Reach and Impact.” The Chronicle of Higher Education. 22 March 2016. [Follow-up Q&A]

Invited Blog Posts

Young SWH. “Building Community and Demonstrating Impact with Altmetrics.” Altmetric. 16 June 2016.

Young SWH. “On the Spirit of Creative Exploration at DPLAfest 2015.” Digital Public Library of America. 21 May 2015.

Young SWH, Clark JA. “CNI Fall 2013 Reflection.” Digital Library Federation. 28 March 2014.

Young SWH. “DLF Forum 2013—Thoughts from a New Librarian.” Digital Library Federation. 25 November 2013.

Young SWH, Clark JA, OBrien P, Arlitsch K. “Metadata First: Using Structured Data Markup and the Google Custom Search API to Outsource Your Digital Collection Search Index.” Digital Library Federation. 5 September 2013.

Professional Memberships

Progressive Librarians Guild

User Experience Professionals Association

Professional Development

LGBTQIQ Safe Zone Program. Montana State University – Diversity Awareness Office. February-March 2016.

Leadership MSU. Class of 2014.

Awards

DPLA + DLF Cross-Pollinator Travel Grant. 2015.

DLF Forum New Professionals Fellow. 2013.

Special Student Guest. 2010. ACRL, New York Chapter, Annual Symposium, Innovation by Design: Re-Visioning the Library.

Master’s degree scholarship. 2009-2010. Awarded by the New York University Graduate School of Arts and Sciences, supported by the Institute of Museum and Library Services under the Laura Bush 21st Century Librarian Program. Grant Number: RE-01-07-0018-07.